I have tried the company but they don't respond and never answer the phones but have no problem selling you something. It has 4.4.2 and I was running version 16. I watched a video on YouTube to bring it up to 5.0 to be able to run version 17. It required using a root browser and going in and changing the 4.4.2 to 5.0. Everything went well until I restarted it. It went through its normal open sequence but right before it opens to the maim menu the screen goes black, this happened a few times after unplugging and restarting. My box says m8n on the bottom of it and the star stream logo on top. I downloaded the m8n firmware from chinagadgetreviews and loaded it onto the box and I'm up and running although it looks a bit different. And now when I try to download anything it keeps saying my device is not compatible. Sooooo what I'm looking for is a firmware that I can load that's 5.0 or higher so I can get back to my shows lol.