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Hotspot

Discussion in 'General Discussion' started by Karen Cross, Aug 28, 2020.

  1. Karen Cross

    Karen Cross Member

    We have a G King and our internet’s gone off
    Trying to connect via hotspot with I Phone
    G king shows WiFi on but nothing will open and play
    Please advise
    Thanks karen
     
  2. VikramDroix

    VikramDroix Administrator Staff Member

    Please confirm if you have the same issue using a WiFi router as well? Please check with the operator if data services are enabled to be shared over hotspot as well.
     
  3. Karen Cross

    Karen Cross Member

     
  4. Karen Cross

    Karen Cross Member

    Don’t have problem over WiFi from router and looks like my data services is enabled
    The G King can see my phone
    Also tried daughters phone as that’s what she uses and wouldn’t work also
    Could it be our box is too old ?
     
  5. Nigelar

    Nigelar Well-Known Member

    Have you tried to contact other devices to the hotspot? For example a PC, tablet or even your daughters phone. I would test those as well especially the latter.
     
  6. Karen Cross

    Karen Cross Member

    Will work with laptop and kindle
     
  7. VikramDroix

    VikramDroix Administrator Staff Member

    This could be a WiFi hardware support issue for Hotspot connection on the device. Is this the first time you are trying to use WiFi hotspot for internet on device?
     
  8. Karen Cross

    Karen Cross Member

    This is the first time I’ve tried
    Doing it as no internet at present
    Just seems strange that box can see my phone but just won’t open anything
     
  9. BenDroiX

    BenDroiX Administrator Staff Member

    It sounds like it's just a compatibility issue between your phone(s) and the box. If it connects to the router with no issue, and it can also see your phone, then there's nothing up with the box's Wi-Fi connectivity.
    Is your daughter's phone an Apple device as well? The issue could lie with that. Apple are famous for their "walled garden" approach to things, so I wouldn't disregard that possibly being a part of it.
     
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