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Cheers was speaking to shah on live chat. Am now awaiting email re return of box? Email Hasnt arrived though and would appreciate being able to get it sorted asap please?

Hello, Just got my t8s today. Turned on, clicked on openelec. The openelec logo popped up then it went to a black screen. Left it a few mins then did a clear cache factory reset reboot. When turning on it still tries to go straight to openelec followed by black screen. Any help would be...