Newbie to the TVBox world

[Gaj]

I have searched the forums and could not find the appropriate category to post this in, hence posting in General.

I got an MXQ Pro 4K device, and upon hooking it up, i could see that a few applications could not be installed. Said it needed the latest version of Android. Going into settings, it shows me 7.1, but i am unable to install basic apps - they say i need 4.1 or higher.

That brings me to my next question, i have identified the chip as Rockwell (maybe i am wrong - i have been googling all day getting more confused). Could anyone tell me if there is a latest firmware or an Android update available for this device.

I have attached the images of the motherboard and also a screenshot of the 'About device' on screen. Please help! Appreciate in advance.

 

[Dave C]

Was this device purchased from DroidBOX/DroiX, if so could you email [email protected] with your order number and we can check which device you have. It does look like you have Android 7 so I am not sure why it is saying that Android 4 unless it is an old device and someone has edited it to show as Android 7 when it is Android 4.0 for example.